Operations Manager Benelux

Upway is hiring an Operations Manager among its Operations team in the Benelux. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.

The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.

• Lead a team of warehouse associates and bike mechanics
• Design, build and own entire parts of the operational flow
• Be extremely customer centric in your decision making
• Deliver the best warehouse output, every day again
• Manage relationships with suppliers, manufacturers and partners
• Design, implement and improve processes to optimize customer experience and financial efficiency
• Set up tools and dashboards to get an accurate view on operations
• Work closely with the rest of the company to support an extremely fast paced growth and expansion
• Lead by example

• Strong academic background in engineering or business
• >3 years of experience in Operations, Finance, or Consulting
• Fluency in English;
• Strong communication and leadership skills
• Superior problem solving skills; able to manage detail, establish root cause, and to analyse data
• Comfort with working in a fast-paced and changing environment
• Readiness to be fully accountable for a complex operational scope
• Thrive on change and a dynamic environment. Inclined to operate with flexibility and to commit the extra step required to get the job done

• Screening Call with Rémi (15 to 30min)
• Call with the HM (30min)
• Call with one of the founders (30min)
• Business Case study to be prepared
• Presentation of the business case study to a panel
• On-site visit